Service & Support

When you purchase a product, services or an entire turn-key solution from PAT, you will have access to our service and support department during office hours Monday to Friday 9am – 5pm AEST.

Services and Support cases will usually be responded to within 24 to 48 hours depending on our work load at the time. Please allow longer response times during weekends and or public holidays.

Customers with any technical issues should:

E-mail: techsupport@proaudiotv.com.au

or

Phone: +61-2-9476 1272

For guaranteed response times – we offer customised Service and Support Contracts.

Customers with a Service & Support Agreements in place should refer to the out of hours and emergency contact details specified on their SLA contract.

In addition to our in-house support, you are always welcome to contact our manufacturers directly:

Angry Audio

Phone: +1 (615) 763-3033
Email: answers@angryaudio.com
Arista

Phone: +61 2 8310 4381
Phone: TOLL Free +1800 752 247
Email: support@arista.com
Boland Communications

Phone: +1 800 918-9090
Europe Phone: +49 6155/88777-66
Alternatively you can log an issue on Boland’s technical support page.
Broadcast’In

Contact Broadcas'In
CyanView

Phone: +32 471 950 806
Email: info@cyanview.com
Densitron

Phone: +44 (0) 207 648 4200
Email: support@densitron.com
Dream Chip

Phone: +49 5131-90805-0
Email: info@dreamchip.de
DSA Volgmann

Phone: +49 (0)2241/23416-0
ENCO

Phone: +1 248 827 4440
Email: support@enco.com
Genelec

Phone: +358 17 83 881
Alternatively you visit Genelec's Support Page
LAWO

Phone: +49 7222 1002-4000 (9 am – 5pm CET)

24/7 Hotline for SLA Customers: +49 7222 1002-4000 (This number is only for customer with current SLA contracts and will require you to enter your personal PIN upon calling. Your personal PIN is outlined on your SLA contract)

E-Mail: support@lawo.com
Meinberg

Phone: +49 52 81 / 93 09 – 0
Email: info@meinberg.de
Qbit

Phone: +49 (7251) 93193-0
Email: info@qbit.de
RTW

Phone: +49 221 70 913-0
Email: support@rtw.de
StudioHub

Phone: +1 (615) 763-3033
Email: answers@angryaudio.com